Frequently Asked Questions

Who should I contact if I have any queries?

If you have any queries please contact support@thinkgenix.in

How do I track my order?

Standard shipping doesn't include a tracking number, and can occasionally (but rarely) take a little longer to arrive than the estimated times.
If your order has been assigned a tracking number, you'll be able to find it on your shipping confirmation email.

    How can I cancel or change my order?

    Here at Thinkgenix LLP, we ship our orders as fast as humanly possible.
    This means that we are unable to modify, cancel or combine orders once you have placed them (sorry!)

    How can I return a product?

    Sorry to hear that you wish to return your order item(s). Below is our returns address.

    Thinkgenix LLP Returns,
    G-172, G Block, Sector-63
    Noida, Uttar Pradesh - 201301

    So that we can process your return in the most efficient manner, please write your name and order number clearly on the outside of the parcel.

    As soon as the return arrives we'll get it tested (this can take up to 3 days dependent on workload) and have a replacement/refund issued to you.

    How long will it take to get my package?

    Depending on your country/location it should take 3-15 days for normal delivery and 1-5 days for express delivery.

    What are the available Shipping methods?

    We use DTDC, Blue Dart, FedEx, DHL for our deliveries.

    Do I Need A Account To Place Order?

    You have both the options. Either to check out as a guest, or log in to your account to complete the order.

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